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[UNIVERSE] Quality Policy and Objective Management Regulations

  • 2025.10.10

1. Purpose

The purpose of this regulation is to document the company-wide quality management system (QMS) and to clarify the organization’s commitment to understanding, implementing, and maintaining the quality policy and objectives effectively.


2. Establishment of Quality Policy

  1. The quality policy shall be established by top management based on customer expectations and customer needs.

  2. The policy must remain consistent with the company’s management philosophy and vision, aiming for the continuous improvement of service quality.

3. Setting Quality Objectives

  1. Quality objectives shall be set as quantifiable targets to achieve the quality policy.

  2. Objectives shall be broken down by department, and their achievement shall be regularly evaluated and improved.

  3. Examples:

  • Maintain customer satisfaction at 95% or higher

  • Achieve an on-time delivery rate of 98% or higher

  • Keep defect rate at 0.5% or lower

 

4. Implementation and Training

  1. Training and education programs shall be conducted to ensure that all employees understand and practice the quality policy and objectives.

  2. Training records shall be documented and managed, including onboarding sessions and regular refresher training.


5. Documentation and Review

  1. All procedures of the quality management system shall be documented in QMS documents, and the results of these procedures shall be recorded.

  2. All records shall be periodically reviewed to confirm the effectiveness of the system.

6. Maintenance and Revision of the Policy

  1. The appropriateness and effectiveness of the policy shall be reviewed in response to changes in management conditions, customer requirements, and internal performance analysis.

  2. When necessary, the quality policy shall be revised or supplemented, and any revisions shall be promptly communicated across the organization.

  3. Regular internal audits and management reviews shall be conducted to ensure continuous compliance with customer requirements.


7. Commitment to Implementation

All employees recognize the importance of the quality policy and pledge to implement it within their respective work areas, thereby contributing to customer satisfaction and trust.

“Quality is our competitiveness, and customer satisfaction is our mission.”





















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